Returns Policy

All of our pieces are handmade to order, which means they are created especially for you. Because of this, we are unable to accept returns or cancellations if you change your mind.

Damages & Issues

Please inspect your order upon delivery and contact us straight away at shop@darlingneptune.com if your item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and arrange a replacement or refund.

Non-Returnable Items

As everything is made to order, returns are not possible unless the item is faulty, damaged, or not as described.
Gift cards are also non-returnable.

Refunds

If your return is approved (for a faulty or damaged item), we’ll notify you and issue a refund to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process the refund.
If more than 15 business days have passed since we confirmed your refund, please contact us at shop@darlingneptune.com